Refund policy
We have a 30-day money-back guarantee for all our items, which means you have 30 days after receiving your item to request a return. We will issue a full refund, no worries! Please contact us to send an item back, and we will assist you from there.
- All products must be returned within 30 days of receipt.
- All products must be unworn and unwashed.
- We don't cover the return cost - but you will receive a full refund of the amount paid to us to your original payment method.
Exceptions:
If we make a mistake with the wrong order, damaged item, missing item, we will send a new piece for free to solve the problem.
If you want to change your address or customization details, we can only do it before your order is shipped out.
If you want to cancel your order after purchasing, you can only do so within 24 hours of placing your order.
If the information of your address is missing, like no house number, we will reach out multiple times; if we don't get a response within a week or you fail to send us the missing information, we will send the order to the original address. We can't offer a refund if it doesn't arrive or comes late, even if it's a gift. Please respond as soon as possible—it's not complicated and will prevent this issue.
If the package has arrived at the pickup location, and you haven't picked it up, we will reach out and reship it one time, you can change the address if needed, but can't offer a refund, even if it's a gift.
Invalid Reasons:
The size is specified on each product page; please choose the correct size.
We don't offer a refund for these issues; if you are not sure about the design, please first reach out to us here.