FAQ?
Products
Are Unwindmat blanket waterproof?
YES! We use the highest fabric quality.We will replace your blanket if not waterproof.
Is UNWINDMAT giftable?
Yes, it is! In fact, we’ve been voted among the top most meaningful gifts trending online.
We also offer the option to add gift wrapping or a handwritten gift card,
and we can ship the gift directly to the recipient. Just fill out their
address as the shipping address if they’re away from you.
I'm worried about the quality. How does the money-back guarantee work?
If your piece ever breaks, wears down, or if you’re unhappy for any reason within 60
days of purchase, we’ll replace it at no cost to you.
We use the finest materials,to ensure our
products—and the memories they carry—last a lifetime.
What materials do you use?
Our pieces are available in sterling silver, plated with real 18k
gold for gold, or high-quality 316L stainless steel, plated with real
18k gold for rose gold. They will never fade or lose their color, even
when exposed to sweat, heat, the shower, sea, or pool, ensuring your
memories last forever.
The sterling silver pieces are plated with rhodium to prevent tarnishing and oxidation.
Shipping / Returns
My purchased item is damaged; what should I do?
We’re sorry that the item you purchased is damaged. Please contact us here, and we’ll provide a solution as soon as possible.
We’ll resolve it for free, either by sending you a replacement or offering a refund, so there’s no need to worry.
*Please do not send the damaged item back to us without reaching out first.*
My order has arrived wrong, what should I do?
We are sorry that happened. Since we handle plenty orders an mistake may occur. But don’t worry—just reach out to us here, and we’ll send you the correct piece free of charge.
When can I expect my refund?
We will refund your return as soon as possible and at the latest within 7 days of receiving your return.
We always refund your money to the bank account, credit card, or PayPal account that was used to place the order.
What is your returns policy?
We have a 30-day money-back guarantee for all our items, which means
you have 30 days after receiving your item to request a return. We will
issue a full refund, no worries! Please get in touch with us to send an item back, and we will assist you from there.
- All products must be returned within 30 days of receipt.
- All products must be unworn and unwashed.
- We don't cover the return cost - but you will receive a full refund of the amount paid to us to your original payment method.
When can I expect my order to arrive?
Once we have received your order, we will do our best to ship it as
soon as possible. The average fulfillment time is 2/3 business days.
If you choose priority processing as your shipping option, your item arrives 4 days faster on average
The average delivery time from the order date is typically:
- United States: 10 - 14 business. days
- Europe: 11 - 15 business days.
- Rest of the world is 12 - 18 business days.
When will my order be shipped out?
Once we have received your order, we will do our best to ship it as
soon as possible. The average fulfillment time is 2/3 business days.
Because of the custom design, we make everything 1 by 1.
If you choose priority processing as your shipping option, your item arrives 4 days faster on average
I am expecting a parcel, but it has not been delivered. What happened?
We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry!
We ship every order with a fully trackable method, so you can check exactly where your order is by clicking here.
If your tracking link isn’t updating, please contact us here.
Can I track my order?
Yes, all orders are shipped with a fully trackable method. You can enter your order information here to track your shipment.
Ordering / Payment
is it still possible to modify or cancel my order?
If you wish to modify or cancel your order, please contact us here
immediately. We will check the status, and if your order hasn’t yet
entered the fulfillment process, we may be able to make changes or cancel it.
I didn’t receive an order confirmation. Why not?
If your payment has been processed but you haven’t received a confirmation email within two hours, please contact us here, and we’ll resend it to you—no worries!
Where do you deliver?
We ship worldwide.
My payment has failed. What should I do?
Did you receive a ‘Payment failed’ notification after completing the
payment process? Here are a few solutions: try deleting your cookies and
cache, use a different browser, make sure the billing address matches
the one linked to your payment method, or select another payment method.
If this doesn’t solve the problem, please contact us here.
What are the available payment methods?
All major payments providers are accepted.
Couldn't find your answers?
We are here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assisst you.